F.A.Q. 2017-07-29T12:30:10+00:00

FREQUENTLY ASKED QUESTIONS

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What countries are you shipping to? 2017-08-12T12:54:06+00:00

We are currently shipping immediately to the USA and Canada.

By the end of 2017 or early 2018, we will be shipping to the countries below. You may pre-order if you are from these countries and we’ll notify you of shipping details as they become finalized.

Outside of this list, we will be available in many other countries in Asia, South America and Africa in 2018.

If you are interested in being a distributor for Impact Wrap or Impact Gym, please email support@impactwrap.com

Current country list:

Albania
Andorra
Armenia
Austria
Australia
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Israel
Italy
Kazakhstan
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia (FYROM)
Malta
Moldova
Monaco
Montenegro
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
United States
Unted States Virgin Islands

How easy is it to put Impact Wrap on? 2017-07-27T16:44:46+00:00

It takes about 1-2 minutes to put Impact Wrap on your bag. We recommend that you check the sensor before and after each workout to make sure everything is in the correct place. The sensor needs to be completely tight to the bag (or base). The sensor are very sensitive and requires it to be firmly against the bag without any additional movement. If there is unintentional movement, you will register too many points.

Didn’t you have a wrap originally? 2017-07-27T16:47:45+00:00

Yes, we had a wrap from pretty much the very beginning on prototyping but just like all technology, we’ve gotten to a smaller, better, faster device. We are down to one sensor in our current production release and will continue to evolve the product over time. We will still be offering customized wraps for gyms in the near future. These can be printed with any type of logo, color or design to enhance a gym’s appearance and brand. If you are interested in ordering, please email us at support@impactwrap.com.

What kind of batteries does Impact Wrap use and how long do they last? 2017-07-27T17:10:00+00:00

We use regular AA batteries that you can find anywhere. They should last you up to 3-4 weeks (or more) in a gym depending on how much usage occurs. Just like any electronics, the more you use it, the more the batteries will wear down. We recommend getting rechargeable batteries so it will be most cost effective in the long run. At home usage could be 2-3 months.

For both gyms and home use, a battery life indicator is easily accessible. You will never be surprised if a bag runs out of battery during a workout.

The Bag and TV Servers for Impact Gym require AC/DC power (and that’s not the awesome rock band, btw) so no batteries required with those devices.

What kind of support do you offer? 2017-07-27T16:53:24+00:00

For gym owners, we’ve included free support with your monthly gym fee. This will give you access by phone, email and forum to our support technicians should you experience any problems. Like all technology, there can be unexpected issues or questions on using the platform. We are here to help you with any of your needs.

What kind of warranty do you offer? 2017-07-27T16:54:41+00:00

We have a 1 year limited warranty against all manufacturer defects on the hardware. Under normal usage, your equipment should last years. Please make sure the sensors are out of the striking area and are not hit during workouts. While the sensor is fairly tough, it is not designed to take strikes.

How many bags can I have in my gym? 2017-07-27T16:55:46+00:00

Our entire platform is modular and flexible to accommodate any size gym. The leaderboard is a responsive screen that holds up to 30 users at a time. If you have more than 30 bags, we simply use another TV or monitor to display the remaining users either equally or however you’d like.

If your gym has 3 bags or 80 bags, our system can fit your needs, helping motivate your current clients and bringing in new members.

Do the dots on the bags mean anything? 2017-07-27T16:58:38+00:00

No, we actually only have one sensor and the dots were part of a previous prototype. We thought they looked kinda cool so we left them in some of our marketing material. For hanging bags, there is a sensor at the top of the bag, and for standalone bags like the Century Wavemaster XXL Pro, the sensor is secured to the base.

We will be soon offering custom wraps if you’d like them for you gym or home use. They can be printed with any design or color to add something special to your workout experience.

How accurate is Impact Wrap? 2017-07-27T17:06:12+00:00

We have analyzed hundreds and hundreds of rounds of data to reach an acceptable level of accuracy during a workout. Our algorithm is smart and adjusts over time to be more accurate in detecting impacts. We like to think we are “FitBit” accurate in terms of providing numbers that are reliable enough to benchmark and improve over time.

As of now, different bag weights or setups will produce sightly different numbers. A hanging bag that has a chain and weighs 100 lbs will have different points than a 150 lbs bag with a spring since the points are based on how much you can accelerate the bag. In a gym setting, we recommend that all bags are the same size and setup for everyone to compete on a level playing field.

We will be normalizing the data over time but if you’d like to compete between a hanging bag and a standalone bag, for the moment, you’ll have to do that on a relative basis and not absolute point values. For example, both people do a workout and record their scores. The next workout can now determine who is progressing further with their personal best percentage rather than points.

 

What kind of infrastructure does the Impact Gym need? 2017-07-27T17:09:12+00:00

The Impact Gym uses a small Bag Server that controls up to 8 bags (or sensors) at a time. If you have 16 bags, you’ll need two Bag Servers. If you have 17 bags, you’ll need 3 Bag Servers. These Bag Servers use Bluetooth to connect to each bag so they need to be within 30 feet of the bags. Each Bag Server needs to be connected by ethernet cable to the router in your gym or school.

To show the leaderboard, you need a TV or monitor that can connect to the WiFi (on the same network as the servers). If you do not have a TV or monitor that can display a webpage through a browser (Chrome is strongly recommended), we offer a Leaderboard Server that connects via HDMI. Best resolution for the TV or monitor is 1080p. The leaderboard can show up to 30 bags at a time so if you have more than 30 bags, you’ll need two monitors – each monitor can be customized to show specific bags.

You can also show the leaderboard anywhere in the gym as long as it’s connected to the network. For example, some gyms have put a leaderboard near the front desk or waiting area so anyone walking in can see it. It’s a great conversation starter and will definitely attract a lot of attention!

All pricing can be clearly itemized during our free quote process.

How does Impact Wrap measure force? 2017-07-27T17:17:04+00:00

“Force” is a scientific unit of measurement that requires specific types of sensors that you would need to strike directly. We originally pursued that path but realized quickly hitting specific sensors added cost, complexity and points of failure. Plus, it took away from the fun of hitting a bag since you really just want to hit anywhere. If you want target practice, you typically use focus mitts with a trainer. A bag is just for conditioning and practicing techniques.

Our founder had an epiphany in the shower (apparently that’s where a lot of good ideas come from) where he realized you could measure the force indirectly if you had an accelerometer attached to the bag. The harder you hit, the faster the acceleration and the higher number you would receive.

We ended up assigning points to the accelerometer value. 100 points would be the absolute fastest you could accelerate the bag. And by using a point system, it feels more like a videgame which everyone understands. Not everyone knows what newtons or foot pounds are.